Marianne Bellotti, bellotti.tech
What powers those amazing insights that certain engineers bring to the conversation during triage? How do some people just look at a monitoring dashboard and immediately have a hypothesis of what's really going wrong? Experts carry around their own libraries of mental models of systems built up over years of operational experience, but you can learn how to form them intentionally, how to extract them from others and how to manipulate them to see complex systems clearly.
Marianne Bellotti, bellotti.tech
Marianne Bellotti is a software engineer and relapsed anthropologist. Her work focuses on how culture influences the implementation and development of software. She runs engineering teams and teaches other people how to tackle complex systems. Most of her work has focused on restoring old systems to operational excellence, but she also works on the safety of cutting-edge systems and artificial intelligence. She has worked with the UN, served two Presidents, and is proud to clear blockers for a team of amazing engineers.
author = {Marianne Bellotti},
title = {Triage with Mental Models},
year = {2024},
address = {San Francisco, CA},
publisher = {USENIX Association},
month = mar
}